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Terms of Business – Pulse Direct

Last Updated: 13 April 2026

1. Introduction

These Terms of Business set out the basis on which Pulse Direct, a trading name of EM Direct Ltd (Company No. 16000530), provides consultancy services to business customers.

Registered Office:
Makbro Building, Vernon Street, Blackburn, United Kingdom, BB2 2AX
Email: hello@pulse-direct.co.uk

By engaging our services, signing a Letter of Authority, signing a supplier contract, or confirming acceptance of a contract arranged through us, you agree to these Terms of Business.

2. Our Role

Pulse Direct acts as an independent business energy consultant and intermediary.

We:

  • Obtain quotations from energy suppliers

  • Present available tariff options

  • Assist in arranging fixed energy contracts

  • Facilitate contract placement between you and the chosen supplier

We do not supply energy directly. Any energy contract entered into is between you and the supplier.

We do not guarantee savings or specific outcomes.

3. Letter of Authority (LOA)

Before we obtain detailed quotations or liaise with suppliers on your behalf, you may be required to sign a Letter of Authority.

The LOA authorises us to:

  • Request supplier information

  • Obtain pricing and contract details

  • Discuss your account with suppliers

An LOA does not commit you to entering into a contract.

4. Quotations and Contract Acceptance

We will provide available tariff options based on the information provided to us.

You remain responsible for reviewing all contract details before acceptance.

Contracts may be confirmed through:

  • Signed supplier agreements (including electronic signature platforms such as DocuSign)

  • Written confirmation via email

  • Recorded verbal confirmation

You acknowledge that email confirmations and recorded verification calls may be relied upon as evidence of agreement to proceed.

Once a contract is accepted and submitted to the supplier, it becomes legally binding between you and the supplier in accordance with the supplier’s terms and conditions.

5. Verification Process

Prior to submitting a contract for processing, we may conduct a recorded verification call to confirm:

  • Your identity

  • Your authority to enter into the contract

  • Business details

  • Agreed rates and contract terms

This process protects both parties and ensures accuracy.

6. Fees and Commission

Pulse Direct does not charge customers an upfront consultancy fee for arranging energy contracts.

We may receive commission from energy suppliers for introducing and arranging contracts.

Commission:

  • Is agreed between Pulse Direct and the supplier

  • May vary depending on supplier and contract type

  • Is incorporated within the contract rates agreed

You acknowledge that our remuneration is provided by the supplier upon successful placement of a contract.

7. Customer Responsibilities

You agree to:

  • Provide accurate and complete information

  • Ensure you are authorised to enter into contracts on behalf of your business

  • Review contract documentation before confirming acceptance

  • Notify us promptly of any inaccuracies

Pulse Direct is not responsible for losses arising from inaccurate or incomplete information provided by the customer.

8. Cancellations and Cooling-Off

Business energy contracts may not include cooling-off periods unless explicitly provided by the supplier.

Once a contract has been accepted and submitted, cancellation rights will be governed solely by the supplier’s terms and conditions.

9. Limitation of Liability

Pulse Direct acts solely as an intermediary between the customer and the energy supplier.

We are not responsible for:

  • Supplier pricing decisions

  • Supplier billing or administrative errors

  • Energy supply interruptions

  • Supplier contract performance

Our liability is limited to direct losses arising from proven negligence in the provision of our consultancy services.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence

  • Any liability that cannot be excluded under English law

10. Complaints

If you are dissatisfied with our service, please refer to our Complaints Procedure available on our website.

11. Data Protection

We process personal data in accordance with our Privacy Policy.

12. Governing Law

These Terms of Business are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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